Frequently asked questions
If you can’t find the answer you’re looking for, please contact us, and our dedicated Practice Support Team will be happy to help.
How do I register with Summit?
Create an account on our registration page (LINK) or kindly call our office on 0800 440 2471 between 08:30 and 17:00. Alternatively, send us an email at info@svprx.co.uk and one of our Practice Support Team will assist you in registering.
How do I place an order?
Once you have registered through our website and we have set up your account, there are a number of ways you can place an order:
1) Via your online account. Orders can be placed 24/7.
2) Email info@svprx.co.uk but please remember to include all information required to ensure speedy processing (Product Name, Package Size, Quantity, and the Veterinary Surgeon's name placing the order).
3) Call our office on 0800 440 2471.
How long will my order take and what is the shipping cost?
We kindly ask that Controlled Drug orders are received by 2pm and all other orders are placed by 3pm for same day dispatch. Although we cannot guarantee delivery times, the following is what Summit offers to various areas:
- Mainland UK - Next Working Day delivery for £3.99. FREE DELIVERY for orders of £50.00 and over.
- Northern Ireland & Scottish Highlands - 2-3 Day delivery for £9.99. FREE DELIVERY for orders of £100.00 and over.
- Channel Islands, Isle of Man, Scottish Islands and the Scilly Isles - 2-5 delivery for £19.99. FREE DELIVERY for orders of £125.00 and over.
All orders placed on Friday will be delivered the following business day. If an urgent Saturday delivery is required, please call our office and a member of our team will assist you.
I am a pet owner. Can I order your products directly?
I’m afraid we are unable to supply pet owners directly, even on receipt of a prescription. Our products are also not available via online pharmacies. This is due to the legislation surrounding the supply of this type of medicine.
Can we keep an office stock of your products?
Yes. Our veterinary specials may also be known as extemporaneous preparations. VMD guidance on stock of medicines states:
Stock of medicines
You may keep limited quantities of human medicines, imported medicines and extemporaneous preparations for the treatment of animals where cascade use is required. The amount held should be justified by the immediate clinical need under the cascade rules. These medicines should not be used as a first-choice treatment in every situation. You should keep up to date with new authorisations and change your prescribing habits and stocking policies accordingly.
Each month, details of new MAs and changes to existing MAs are published in the Veterinary Record.
Visit http://www.gov.uk/guidance/the-cascade-prescribing-unauthorised-medicines for further information.
I'm a locum veterinary surgeon, can I still order with you?
Absolutely. We just kindly ask that you indicate that you are a locum vet when you register. If you wish to pay for the products yourself, you will need to create an account with us for billing purposes.
If you wish to order for a clinic that you are working from and the clinic will be paying for the order, please contact us.
Please note: We are only able to register and deliver to RCVS registered veterinary practice premises.